FAQ

We're a small family business in Europe, specialized in beautiful woman arts and crafts. You may read more about us over here.

We're domiciled in the EU, selling our art online since 2003. Since 2008, we've earned a perfect 5-star rating on Etsy, and a perfect feedback on eBay long before that. These have been real testimonials of happy customers with pleasant transactions over a long period of time (you'll find them cited here across all of our works), so rest assured we'll strive to continue delivering with our own shop that same level of customer satisfaction to you.

We usually ship once a week. The item(s) will be carefully packaged and flat or tube shipped, depending on type and size of the goods, using Registered Priority Mail (usually with Tracking Number).

We'll contact you (with the Tracking Number of your package, when applicable), as soon as we've dispatched.

The current situation has additionally affected our ability to ship internationally. At this time, we're able to ship only to the countries listed below. Please do not attempt purchasing if your country isn't on that list, as we'll have to refund you otherwise.

List of countries we can ship:
N.America:
- United States
- Canada
Australia
Europe:
- United Kingdom and North Ireland
- France
- Germany
-------------
- Austria
- Belgium
- Greece
- Denmark
- Spain
- Italy
- Latvia
- Lithuania
- Luxembourg
- Netherlands
- Poland
- Portugal
- Romania
- Macedonia
- Slovenia
- Serbia
- Turkey
- Hungary
- Finland
- Croatia
- Czechia
- Switzerland
- Sweden

Delivery outside of Europe (Canada, etc.) is usually taking about 5-20 business days after dispatch (with 30-40 for delays.) Delivery to other European countries is usually taking 5-10 business days after dispatch (with 20-25 for delays.)

Due to extraordinary measures, implemented lately in many of our countries in Europe and across the world, there are transit delays mostly affecting customers from overseas. We ask for your kind understanding and patience while waiting for an international order to arrive, since for the time being it may be taking 20-40+ business days of delivery after dispatch.

Alternatively, if you’re located in the USA, Canada, Australia, UK, Netherlands, we’d suggest purchasing our art locally through our partnership shop: ArtsyWorks.eu; it's fully managed by Fine Art America, and fulfills orders across North America, Australia, and Europe.

Please refer to our Refund Policy.

Please refer to our Terms of Use.

We aim to adhere to GDPR rules and guidelines. For more details please refer to our Privacy Policy.