Frequently Asked Questions (FAQ)
Who are you?
We're a small family business in Europe, specialized in beautiful woman arts and crafts. You may read more about us over here.
Why is it safe to buy from your shop?
We're domiciled in the EU, selling our art online since 2003. Since 2008, we've earned a perfect 5-star rating on Etsy, and a perfect feedback on eBay long before that. These have been real testimonials of happy customers with pleasant transactions over a long period of time (you'll find them cited here across all of our works), so rest assured we'll strive to continue delivering with our own shop that same level of customer satisfaction to you.
When do you ship?
We usually ship once a week. The item(s) will be carefully packaged and flat or tube shipped, depending on type and size of the goods, using Registered Priority Mail (usually with Tracking Number).
How do I know you've shipped?
We'll contact you (with the Tracking Number of your package, when applicable), as soon as we've dispatched.
How long would it take to receive my package?
These days, delivery outside of Europe (USA, Canada, Australia, etc.) is usually taking about 5-20 business days after dispatch (with 30-40 for delays.) Delivery to other European countries is usually taking 5-10 business days after dispatch (with 20-25 for delays.)